The answer button in every Snow AI product

Ask about your own work. See what the answer came from.

Ask sits at the top of Snow AI products. Type or speak a question and it answers in plain words from the documents and records in front of you, with the files it read listed underneath. When they don’t say, Ask says so, and a person can take it from there.

Get early access Try a question

Names, files and figures on this page are examples.

documents.snowai.app/dashboard/folders/officeSample data

DDocumentsFoldersDraftsBrand kitsAskAL

Office

Lease, 14 Elm Street.pdf12 pagesMar 2024

Renewal letter from the landlord.pdf1 pageAug 2026

Insurance certificate 2026.pdf2 pagesJan 2026

Office handbook.pdf18 pagesJun 2026

Cleaning contract.pdf4 pagesFeb 2026

AskClose Esc

Your questionAsk

Talk to a person

Your account · this month

391questions, every product together

Documents212

Sign48

Campaigns131

One Ask, counted once for the whole account.

Where Ask answers

Documentsask about a documentReaderask about this PDFSnow AI HQAsk HQSpeak or typethe microphoneTalk to a personlive helpIn your languagetranslated repliesYour own app/api

Three ways to use it

Inside Snow AI, on its own, or inside your own product.

Inside Snow AI

Already a Snow AI customer?

Ask is already part of Documents, Sign, Campaigns and Webinar. The same button, the same sign-in, the same people and one bill.

On its own

Just the answers

Its own sign-in and its own plan, with nothing else to buy. Add a Snow AI product later and Ask comes with you.

In your product

Call it from your own app

Your own key and your own usage, billed monthly, with no other Snow AI plan needed. Opens with the first paid plans

1Ask button, at the top of the products that have it

120kcharacters of material read for a single question

8earlier turns remembered when you ask a follow-up

3Snow AI products asking it today: HQ, Documents, Reader

0copies kept of a question marked protected

What it does

Answers you can check.

From your own material

It answers from what is in front of you, and lists what it read.

The product you are in sends Ask your question with the documents or records it concerns. Ask answers only from that material, in plain words. The files are listed under the answer, so you can open the one that matters and check.

Up to 120,000 characters of material for one question
Follow-up questions remember the last eight turns
Short, plain answers, with the names and numbers in them

reader.snowai.app · Insurance certificate 2026.pdf

Certificate of insurance

Policy period: 1 January 2026 to 31 December 2026General liability: $1,000,000 each occurrenceCertificate holder: Elm Street Properties (sample)

YouIs the landlord named on our insurance, and until when?

AskYes. Elm Street Properties is the certificate holder, and the policy runs until 31 December 2026.

FromInsurance certificate 2026.pdf

When it isn’t there

It says when it doesn’t know. A person can take over.

If the material doesn’t say, Ask says so plainly instead of guessing. Talk to a person is always in the box. It opens a live conversation with Snow AI’s team, who see your chat so far, the product and the page you were on, and they answer in the same box.

The box tells you whether someone is on now; if nobody is, the answer comes here and by email
Replies are translated into your language, with the original one tap away
A Call us button appears where a number has been set

documents.snowai.app · Ask

A person · ticket #2041Close Esc

YouHow do I add our new bookkeeper to the account?

AskThe material doesn’t say how to add people to the account.

Someone is on. They will answer here.

Ana · Snow AII can help with that. I can see the page you were on, so let’s do it together from there.

Write to themSend

Speak your question

Press the microphone and ask out loud.

The microphone opens the box and starts listening, and your words land in the question as you speak. Where the browser can’t listen, the box opens ready to type. Escape or Close puts it away.

Uses your browser’s own speech recognition
Material to answer from is one click away inside the box
On a phone the box fills the screen

At the top of the page

Office
5 files

Listening starts as the box opens.

AskClose

YouWho signed the cleaning contract?

AskAlex Lee signed it for the office on 3 February 2026.

Cleaning contract.pdf

And when does it renew…

Protected questions

For health details, Social Security numbers and bank numbers.

An app that sends anything sensitive marks the call protected. Ask answers exactly as usual and keeps no copy: the question is not stored, no support ticket can come of it, nothing it carried goes into a log, and the answer is never cached.

Built to HIPAA rules, under a Business Associate Addendum with AWS
The call is counted; the words are never kept
For any Snow AI app that holds protected records

ask.snowai.app · Questions kept

From	Question	Time
HQ	Which clients haven’t opened their renewal yet?	1.8 s	Answered
Transcribe · summary	Not kept: protected call	2.4 s	Answered
Documents · viewer	When does the Elm Street lease end?	1.3 s	Answered

A customer’s own questions are kept only if they opt in to helping improve the product.

One account, counted once

One Ask for every product you have.

Capabilities belong to your account, not to each product. A question asked in Documents, Sign or Campaigns is counted against one allowance for the whole account, and a second product never charges for Ask again.

Questions by product and by part of the product
Failed calls and the average time to answer
Counted before the answer goes back, so none go missing

Coming soon The account view for customers and the pooled allowances open with the first paid plans.

ask.snowai.app · Calls, by product and part

Product	Part	Today	7 days	30 days	Failed	Average
Documents	viewer	14	73	212	1	1.4 s
Campaigns	writer	6	38	131	0	2.1 s
Sign	envelope	2	11	48	0	1.2 s

For developers

One call from your own product.

Send a question and the material to answer from, with your key. The answer comes back as plain words, or as JSON when you ask for it. Mark a call protected and Ask keeps no copy of it.

question and context in, answer out
"json": true returns the model’s JSON as it is
"protected": true for sensitive calls

Coming soon Customer keys and the /api/v1 address open with the first paid plans. Ask for a key at admin@snowai.app.

POST https://ask.snowai.app/api/ask
Authorization: Bearer <your key>

{ "question": "When does the lease end?",
  "context": "…the pages of the lease…" }

→ { "answer": "On 31 March 2027." }

Try it here

Ask the sample files a question.

Pick a question or type your own. Each answer lists the files it came from; open one to read it. Untick a file and ask again: Ask only answers from the material it is given.

documents.snowai.app/dashboard/folders/office · AskExample

AskClose Esc

AskAsk me about the files in this folder. I answer only from them.

The person who answers live help sees this conversation, the product and the page you were on.

POST https://ask.snowai.app/api/ask
Authorization: Bearer <your key>

{ "question": "When does the lease end?",
  "context": "…the Office folder’s files…" }

// The response appears here.

Coming soon Customer keys and the /api/v1 address open with the first paid plans. This preview answers from sample text and calls nothing.

Get early access Sign in

What’s included

Three ways to have Ask. The same answers in each.

You only ever pay for Ask once. If a Snow AI product you have already includes it, it is already yours.

Ask on its own

Its own sign-in and plan, for a team that wants the answers and nothing else.

Pricing is being setNo figure until it’s final

Typed or spoken questions
Answers with the files they came from
Talk to a person, in your language

Get early access

For Snow AI customers

Ask inside Snow AI

Already part of Documents, Sign, Campaigns and Webinar. One button across them, one count for the account.

IncludedIn the products that carry it

Everything in Ask on its own
Usage pooled across the whole account
Protected calls for protected records

What you save: Ask itself. Documents Studio is US$39 a month per seat and already has Ask inside it, so adding Ask on its own, or adding Sign or Campaigns later, never charges for it again.

See Snow AI plans

Ask in your product

The same answers through /api, with your own key and your own usage.

Pricing is being setBilled monthly, for what you use

Question and material in, answer out
JSON answers on request
No other Snow AI plan needed

Coming soon Opens with the first paid plans.

What’s included where

Snow AI product	Ask	Transcribe	Video	Reader	Extract	Render	Send
DocumentsWrite, store and send a practice’s documents	✓	✓		✓		✓
SignSend a document to be signed, and keep the record	✓			✓	✓	✓
CampaignsLists, templates and campaigns	✓					✓	✓
WebinarRun a talk, share the recording	✓	✓	✓
GetCovered for agenciesHealth coverage for agencies, in its own HIPAA-secured setup	✓	✓		✓	✓		✓
Ask on its ownThe answers, with their own sign-in	✓

GetCovered is the family’s health-coverage business. It runs each capability in its own separately secured setup, so its agencies’ client records never pass through the rest of Snow AI.

A Snow AI customer never pays for the same thing twice. Capabilities belong to your account, not to each product. Add a second product and everything it shares with the first is already yours, and one Ask button answers in each of them.

Part of Snow AI

One button. The same answers in every product.

Ask is the family’s one place for AI answers. A new Snow AI product calls it from its first day instead of carrying its own copy.

One Snow AI sign-in

The login that opens Documents or Sign opens Ask inside them. No second password and no second list of people.

See the apps

Already in Documents

Ask about the document you have open, from the button at the top. Documents Studio is US$39 a month per seat.

About Documents

GetCovered keeps its own

GetCovered, the family’s health-coverage business, runs its own copy of Ask in its own HIPAA setup and shares no data with Snow AI’s.

About GetCovered

Questions

Asked before you ask.

Something else? Write to support and a person will answer.

Where do the answers come from?

From the material the product sends with your question: the document you have open, the folder you are in, the records on the screen. Ask answers only from that, and when it doesn’t say, Ask tells you so plainly.

Does it answer from everything my account holds?

Today Ask answers from what the product you are in holds. Answers across all your products at once, and connectors to outside systems such as Google Drive or QuickBooks, open with the first paid plans.

Does Ask keep my questions?

Every call is counted: which product, whether it answered, and how long it took. A customer’s question itself is kept only if they opt in to helping improve the product. A question marked protected is never kept.

What does it run on?

Amazon Nova models, through Amazon Bedrock on Snow AI’s own AWS account.

What if the answer is wrong or missing?

Open the files listed under the answer and check. If Ask couldn’t answer, Talk to a person opens a live conversation with Snow AI’s team in the same box.

Can I use it in my own app?

Yes, through /api with your own key. Customer keys and the /api/v1 address open with the first paid plans; write to admin@snowai.app to be first.

How much does it cost?

On its own and through the API, pricing is being set, and no figure will appear here until it is final. Inside Snow AI it is already included: Documents Studio is US$39 a month per seat with Ask inside it. A Snow AI customer never pays for the same thing twice.

What isn’t ready yet?

Customer API keys and the /api/v1 address, connectors to outside systems, answers across all your products at once, and the account view with pooled allowances. This page is in English only for now.

Ask your first question.

Ask is already in Documents: sign in and press Ask at the top. To use it on its own, or in your product, write to us for early access.

Get early access Sign in to Documents